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Lost Password Notifications


The Lost Password Notification is an email template that is sent to users when they request a password recovery email.


Email Customization


There are several attributes that allow you to customize the email notification sent to users. The currently supported attributes are as follows:


  • Subject The subject line for the email
  • Body The message body for the email. There are several special keywords that can be used to dynamically add content to the message. The currently support keywords are:
    • [date] The current date e.g., January 1, 2010
    • [datetime] The current date and time e.g., January 1, 2010 12:00 GMT
    • [firstname] The firstname for the sender.
    • [lastname] The lastname for the sender.
    • [password] The password for the user.
    • [time] The current time e.g., 12:00 GMT
  • Firstname The firstname for the sender.
  • Lastname The surname for the sender.
  • Email The email address. The message will appear to originate from this address.



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Figure 1. Lost password notification