SupportPing Identity has helped many Global 2000 enterprises develop and deploy their identity federation initiatives. Ping Identity is passionate about ensuring that our clients meet and exceed their expectations for federated identity. Our experts continue to make a difference for Global 2000 as well as for leading mid-size and small companies seeking to realize the significant value federated identity brings to their enterprises. Ping Identity offers a comprehensive range of professional services including:
Ping Identity's domain experts will assist your organization in planning, design, development and implementation of your identity federation. Ping Identity offers two types of support services as described below. Each is customizable with "Plug and Play" options to extend hours of support coverage, the type of services required, as well the response time and type desired to assist our customers with ensuring their production requirements. Consulting ServicesBoth "pre-packaged" and custom professional services are available to assist our customers with specialized implementation, training, or development assistance. Production ServicesIn addition to pay-per-incident support, premium Maintenance and Support services are provided via three distinct service plans (Bronze, Silver and Gold) - each with configurable options and extended features. Per-incident support is available for Ping Identity software via e-mail or telephone. Billing rates for e-mail and phone support services are different and can be reviewed with a support representative. We will assist you in identifying and correcting documented and reproducible failures of Ping Identity software. The 100,000 transactions or 90-day trial evaluation includes a complementary Bronze support package. To activate this package or request more information on consulting services, contact Global Client Services at support@pingidentity.com |