
Some of my chats are missing, what can I do?
If some of your chat files are missing from the Chat Transcript Manager list, please check the following:
- Be sure it is not a chat you have previously deleted from Chat Transcript Manager
- Make sure you have selected the proper timeframe, chat contents, and participants.
You may want to select "All" in all three categories to make sure all chats are displayed and to verify your chat file is indeed missing before proceeding with the next step.
- Go the the General pane of the Chat Transcript Manager Preferences
- Click Rescan Chat Transcripts
This will force Chat Transcript Manager to rescan all the available chat files.